WE START WITH SERVICE. WE END WITH SERVICE.
Proving your credit union can and should be your member’s financial institution of choice means it’s important to build loyalty. That’s why the ability to help you service your member’s mortgage, for as long as your member keeps it, matters to us. We know it’s important to your business and your relationships—and it’s important to us.
ANOTHER WAY TO BE A GREAT LENDER.
At myCUmortgage, we believe mortgage servicing can be re-imagined into a member-focused solution and a value-add to their credit union mortgage. It’s our goal to deliver the very best personalized service, mortgage servicing software and an easy-to-use online portal with complete transparency that differentiates us from “big box” servicers.
- We provide a variety of servicing solutions so that members can use our self-serve online portal, we can assist your members and their mortgages, and you can serve your members, from answering basic questions to taking payments
- We want you in front of your members and allow you to handle part of the service experience
- All our written correspondence with members is done in a co-branded manner so you are always leading the relationship
- We offer home loan subservicing with the expertise and service level you expect from a mortgage CUSO who understands the credit union model of member service
- We offer services like a payoff watch to keep your loans from refinancing elsewhere and tools to identify loans at risk from being lost to another lender
- We realize that life doesn’t always go as planned, and we are here for your members should they need help – our team of default specialists focus on finding solutions that keep members in their homes – with dignity and respect for their situation
- You can always count on us to get the job done
MEMBERS ARE MORE THAN A TRANSACTION.
We are focused on delivering something greater than the simple act of taking payments, managing escrow and default management. We want to turn servicing into a true asset for credit unions and help build member relationships through better mortgage servicing—with both personalized service and credit union loan servicing software.
We do this by taking great care of your members whether they are making their monthly payment or struggling to keep up with their payments. Each member is treated with respect as if they were our own member. To deliver superior service to your members as well as your credit union, we are keenly focused on three key areas: People, Processes and Partners.
We’ve pulled together a team that exemplifies the right combination of servicing expertise and credit union experience. Our experts become your experts, focused on one goal, member satisfaction. This team is responsible for driving satisfaction and providing constant improvement to the tools and technology we provide.
We take a member-centric approach to mortgage servicing, making sure all portals, processes and procedures are member-friendly. Our systems are created and designed to always keep you in the loop, in control of the member relationship and in the know.
We use industry-leading mortgage servicing technology, which serves as a foundation for our people and processes to deliver a seamless experience when converting accounts in-house.
Ready to learn more about our servicing solutions?
