myCUmortgage is committed to providing a website easily and equally accessible to everyone. We have made best efforts to implement the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and will continue to do so as best practices evolve. myCUmortgage chose to use WCAG for conformance because they are established by the W3C, the consortium that makes the guidelines for the Internet worldwide. The WCAG framework is also endorsed by the United States Department of Justice.
The myCUmortgage website strives to comply with the recommended functionality outlined for WCAG 2.0 Level A, but we are working toward further compliance. There is no single definitive test of conformance to Level A of the WCAG, but we have used a variety of methods for assessing our accessibility, including but not limited to physical tests using screen readers and keyboard only.
myCUmortgage strives to make every page accessible to users but cannot guarantee that every page conforms to WCAG 2.0 Level A. myCUmortgage launched our new website in 2019 to more accurately present our brand, tell our story and explain our products and services to the Credit Union community. myCUmortgage is not an ecommerce or transactional goods/services site. Its use is intended for informational purposes and marketing. myCUmortgage’s website, www.mycumortgage.com, is and will continue to be focused on creating a User Experience that is:
Perceivable, which means users must be able to perceive the information being presented;
Operable, which means that users must be able to operate the interface;
Understandable, which means that users must be able to understand the information as well as the operation of the user interface; and,
Robust, which means that users must be able to access the content as technologies advance.
Download our Basic Practices Checklist for Accessibility PDF. This PDF outlines our checklist for web accessibility practices we regularly follow. Coding-for-ADA-Compliance-Checklist.pdf (mycumortgage.com)
If you are using a screen reader and are having problems using this website, please call 877.912.8006.
At your request, we are also happy to provide printed information in a more readable format.
If you are having difficulty accessing the information you need, please use one of the methods below to let us know so that we can rectify it.
Partner Credit Union Contacts
If you are a Credit Union and have questions or need general information about myCUmortgage, contact us using any of the methods listed below.
Phone: 937.912.7669
Toll Free: 877.912.8009
Office Hours: Mon.-Fri., 9AM-7PM ET
Email: [email protected]
Address:
3560 Pentagon Boulevard
Suite 301
Beavercreek, OH 45431-1706
Mortgage Servicing Contacts for Members
If you are a MEMBER of a credit union and need information on your home loan, contact us using any of the methods listed below.
Phone (Toll-Free): 877.912.8006
Partner Care Hours: Mon.-Fri., 8AM-8PM ET, Sat., 9AM-1PM ET
Email: [email protected]
Fax: 937.912.7184
General Correspondence Address:
P.O. Box 341344
Beavercreek, OH 45434-1344
Mortgage Payments Address:
P.O. Box 341262
Beavercreek, OH 45434-1262
Contact us via our Contact Us page, General Inquiries
Some pages have partial conformance due to the use of 3rd party vendors. As such, myCUmortgage does not claim full site-wide conformance, as defined by WCAG 2.0 Level A. myCUmortgage can’t ensure conformance of crucial third-party plug-ins and widgets.
Our conformance claims only extend to pages within the www.mycumortgage.com domain.
myCUmortgage uses automated testing as a baseline for conformance but understands W3C’s position that states, ‘there is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible.’