COMPREHENSIVE SOLUTIONS WITHOUT THE COMPLEXITY... EVERYONE SAY YEAH!
Part of our brand promise is to continually deliver comprehensive solutions that empower our partners to become great mortgage lenders. We are committed to providing the best partnerships, solutions, technology and service for nearly every facet of the mortgage lending process, from a branded mortgage application throughout the life of the loan—and back to your credit union for the next loan!
OUR SOLUTIONS INCLUDE:
Seize the TECHNOLOGY!
We are committed to providing the best technology, analytics, reporting and communications solutions possible to help you control the mortgage lending cycle, from end-to-end. Our technology vendor partners are also dedicated to providing robust solutions and capabilities that make your life easier and co-branding to keep your members engaged with your credit union. Here are a few highlights:
myCUmortgage has partnered with OpenClose to provide a better experience for partner credit unions and their members, with the goal of a faster closing time of 25-30 days. This streamlined application process enables members to upload documents themselves and improves communication every step of the way. The technology streamlines the process, freeing loan originators from routine tasks so they can spend more time with their members. OpenClose also provides enhancements with system upgrades every month to take advantage of advancements that continue to improve the process.
User-friendly, custom reports and extracts are available on both the lending and servicing side of the business, helping our partner credit unions better manage their portfolios with meaningful data and insights that are used to guide business decisions and manage member relationships.
A convenient way to communicate with partner credit unions, our online “Smart Rooms” share rates, provide announcements, and give our partners access to a robust selection of resources that empower them to be great mortgage lenders. That’s great peace of mind knowing that you have access to the most up-to-date expert guidance available.
Many Hands Deliver Specialized Services
We want to help you fulfill as many dreams of homeownership as possible. That’s why we have specialized services to help you get more members qualified, before issues arise, and contracts are written. Connect your members with realtors and offer rebates on real estate commissions that can be passed along directly toward offsetting closing costs and prepaids. Our services are always centered around creating a better experience for your members.
We’ve all seen members who have credit issues or maybe an error on their credit report. To help increase the number of members you can assist with homeownership, this comprehensive service gives you the ability to have your borrower’s credit history and score reviewed for potential improvement, which could help them qualify for a loan.
HomeAdvantage® is a great program that provides members with access to the MLS, connections to qualified Realtors, and rebates on their real estate commissions. And, it helps credit unions grow loan volume and protect their pre-approvals.
myCUmortgage works to ensure every loan you make is compliant and helps manage mortgage processing risk. We really do have experts who love compliance! And coffee!
Making sure your members know you offer mortgages year-round makes them aware that when they are ready to purchase or refinance, they can come to the credit union they know and trust. To build that awareness, talk with your Partner Success Manager who can help you access the Marketing materials that are right for your goals. Choose from a variety of collateral pieces, including flyers, posters, newsletter articles, advertisements and electronic media including social posts and web banners, most of which are customizable with credit union and Loan Officer information.
Several campaigns are available as well, all of which were created with you and your members in mind. Topics include:
- First-time Homebuyers
- Hispanic Homebuyers
- Millennials and their “Need to Know”
- Education and Events, including seminars and educational sessions
- Government programs
- HomeReady® and The Advantage
- General home buying themes and topics
HomeReady is a registered trademark of Fannie Mae.
When your credit union partners with myCUmortgage to service your members’ loans, we provide the level of service excellence your members expect from your credit union. Servicing your members’ loans is much more than taking payments; we’re here to assist them throughout the life of the loan and when life happens—whether that’s change in income, marital status, a natural disaster or other life-changing event—to help them stay in their home. Plus, at the point that members are ready for another home loan, we help redirect them back to your credit union to keep their business with you.
myCUmortgage provides a superior service experience to members of our partner credit unions. This is accomplished through the combination of individualized service from Member Care Representatives, plus member-centric processes and technology, which includes the co-branding of all member interactions so that your credit union stays in front of your members.
Servicing Digital is an easy-to-use home loan portal designed to heighten the member experience. The payment portal includes a responsive web design that your member can access on their schedule.
Enhanced benefits include access to the home’s current valuation* and a calculator feature that provides data for “what if” scenarios to show any potential savings from additional payments or refinancing the loan.
*Property data is sourced from public records data and automated valuation models.
The Servicing Digital portal also utilizes a comprehensive property records data base to provide the member with valuable neighborhood information, such as recent sales and local school data. In addition, members can view local demographic information like family size and income or review the lien and transaction history on the property.
SERVCING DIGITAL KEEPS YOUR NAME IN FRONT OF YOUR MEMBERS
The loan portal is cobranded with the myCUmortgage servicing logo and the name of the member’s credit union, keeping your name in front of the member. And when your member is ready to refinance or apply for a home equity loan, the Servicing Digital portal sends them back to your website to get started.
Credit unions who want to be able to assist their members with questions can use the Web Direct portal gives credit unions the power to answer member inquiries better than ever before.
- Accept payments and set up auto drafting
- Generate member payoff statements
- Access transaction histories, including payments, letters sent, escrow disbursements, etc.
- The ability to enter and review notes
- Access to all member loan activity
- Cooperative pricing
Dedicated Expert Guidance
If you’re not successful, neither are we. While the technology and service solutions we offer are industry leading, our job is not done. That’s why each partner credit union is backed up with additional resources like a Partner Success Manager who helps you take advantage of every program, feature and benefit we provide. We also pride ourselves on providing some of the best training available from our Partner Education Specialists. Take advantage of our expert guidance and watch your business grow.
A dedicated guru to help you grow. Every partner credit union is provided with a myCUmortgage Partner Success Manager. Think of it as someone who always has your back and keeps your success in mind! A key consultant who will help you reach that next level of mortgage success and turn you into a monster mortgage mover!
Training our partners to become mortgage experts is just another way of building our relationships, so everyone prospers. Why? Because This is How We Mortgage! Our team of Partner Education Specialists provide ongoing training and information to your credit union mortgage team. When our partnership begins, they’ll assist with Onboarding, so you have the information you need to get off to a good start. Then throughout the partnership, they provide a monthly schedule of live webinars on a variety of training topics. You also have access to a library of recorded webinars and training materials that you can review whenever it’s convenient. Plus, you can reach them via email or by phone for their expertise with specific questions.