COMPREHENSIVE SOLUTIONS WITHOUT THE COMPLEXITY... EVERYONE SAY YEAH!
Part of our brand promise is to continually deliver comprehensive solutions that empower our partners to become great mortgage lenders. We are committed to providing the best partnerships, solutions, technology and service for nearly every facet of the mortgage lending process.
OUR SOLUTIONS INCLUDE:
Technology
We are committed to providing the best technology, analytics, reporting, and communications solutions possible to help you control the mortgage lending cycle, from end-to-end. Our various technology partners are also dedicated to providing robust solutions and capabilities that make your life easier and keep your members engaged with your credit union. Our technology solutions consist of:
Designed to keep your loan officers and credit union in front of those members who have applied but haven’t found a property yet. We’ve found that only about 1 in 3 loan applications on a TBD converted to an application with a property address. These are huge opportunities to meaningfully increase mortgage volume and help more members. This email campaign has had high success and members typically open each email an average of three times. With valuable information packed in each email, our TBD Campaigns are an extremely valuable channel to add value for your members during their home search process.
This campaign keeps the Realtor on a purchase transaction aware of key milestones in the loan. The milestones include: Mortgage Application in Process, Mortgage Application in Underwriting, Appraisal Update (when appraisal review is complete), Clear to Close and Congratulations on your Closing.
User-friendly, custom reports and extracts are available on both the lending and servicing side of the business, helping our partner credit unions better manage their portfolios with meaningful data and insights that are used to guide business decisions and manage member relationships.
A new way to communicate with partner credit unions, our online “Smart Rooms” share rates, provide announcements, and give our partners access to a robust selection of resources that empower them to be great mortgage lenders. That’s great peace of mind knowing that you have access to the most up-to-date expert guidance available.
Specialized Services
We want to help you fulfill as many dreams of home ownership as possible. That’s why we have specialized services to help you get more members qualified, before issues arise, and contracts are written. Connect your members with realtors and offer ebates on real estate commissions that can be passed along directly toward offsetting closing costs and prepaids. Our services are always centered around creating a better experience for your members.
We’ve all seen members who have credit issues or maybe an error on their credit report. In an effort to increase the number of members you can assist with homeownership, this comprehensive service gives you the ability to have your borrower’s credit history and score reviewed for potential improvement, which could help them qualify for a loan.
CU Realty is a great program that provides members with access to the MLS, connections to qualified Realtors, and rebates on their real estate commissions. And, it helps credit unions grow loan volume and protect their pre-approvals.
myCUmortgage works to ensure every loan you make is in compliance and helps manage mortgage processing risk. We really do have experts who love compliance! And coffee!
Partner Success Managers
A dedicated guru to help you grow. Every partner credit union is provided with a myCUmortgage Partner Success Manager. Think of it as someone who always has your back and success in mind! A key consultant who will help you reach that next level of mortgage success and turn you into a monster mortgage mover!
Marketing
Did you know you can easily create custom marketing collateral using the myCUmortgage Marketing Portal? Designed specifically for how credit unions like yours do business, the myCUmortgage Marketing Portal helps partners promote their mortgage services to members.
Choose from a variety of collateral pieces, including flyers, posters, newsletter articles, advertisements and much more, most of which are customizable with credit union and Loan Officer information.
Several campaigns are available as well, all of which were created with you and your members in mind. Topics include:
- Millennials and their “Need to Know”
- Education and Events, including seminars and educational sessions
- Government programs
- HomeReady® and The Advantage
- General home buying themes and topics
Training
In 2018, we had 14 different on-site training sessions with partner credit unions and over 1,300 people attend either an on-site or web-based training session from our talented training team and subject matter experts. Training our partners to become mortgage experts is just another way of building our relationships, so everyone prospers. Why? Because This is How We Mortgage!
Loan Servicing
myCUmortgage provides a superior service experience to members of our partner credit unions. This is accomplished through member-centric processes and technology, which includes the co-branding of all member interactions so that your credit union stays in front of your members. Its easy-to-use Web Direct portal gives credit unions the power to answer member inquiries better than ever before.
- Accept payments and set up auto drafting.
- Generate member payoff statements.
- Access transaction histories, including payments, letters sent, escrow disbursements, etc.
- The ability to enter and review notes.
- Access to all member loan activity.
- Cooperative pricing