Comprehensive Mortgage Servicing Solutions

The Servicing Digital payment portal provides your members with an easy-to-view, mortgage portal where they can check their loan information, make a payment, access home and neighborhood information,* and review their home’s equity and learn how to grow it. Best of all, the Servicing Digital payment portal can be accessed, anywhere, anytime from a smartphone, tablet or desktop.

*Property data is sourced from public records data and automated valuation models.

Our Web Direct portal gives credit unions an easy-to-use, powerful way to serve members. Answer inquiries better than ever before and see everything in real-time.

• Accept payments and set up auto drafting
• Generate member payoff statements
• Access transaction histories, including payments, letters sent, escrow disbursements, etc.
• The ability to enter and review notes
• Access to all member loan activity

We want your members in their homes for as long as possible. Even during hardship events, our team of experts work with you and your members to make payment terms as flexible as possible and reduce defaults. In some cases, we have even helped members lower their monthly payments during times of distress.

We get it, everyone is busy. Making payments should be convenient. That’s why we have the technology and systems in place to accept multi-channel mortgage payments from your members.

• Servicing Digital Member Portal
  Along with many features and great information for your members, Servicing Digital also provides the ability to make payments online.
• Web Direct Payment Portal (self-service on your portal)
• In Branch (in person)
• Automated (pay by phone)
• Website (self-service on our site)

Some members like to do everything online. Others prefer to talk to a representative. Still others like the option of having both the technology and the people. That’s why in addition to Servicing Digital, we provide our Member Care Team.

We help your members just like you would. Why? Because we know how important the relationship is for your credit union’s business. That’s why having the right team on our side, ready to assist your members with questions or concerns about their mortgage, is just good business for everyone.

Say hello to our Member Care Team. Experts who are focused on surrounding your members with excellent service by helping in these areas:

A Service Culture
The biggest difference you’ll see between our way of providing service compared to others is a better connection between your members and how they are treated. Recruited from a true member-centric culture, our team will take excellent care of your members, have greater ownership of issues and demonstrate a commitment to finding resolutions resolutions in a timely manner.

The Right Combination
People are what make the difference. You’ll see that in the service you receive from the myCUmortgage Member Care Team. Our team exemplifies the right combination of servicing expertise and credit union experience.

Fast Response
myCUmortgage sets aggressive service level expectations. When one of your members contacts the Member Care Team or you contact the Partner Care Team by phone or email, expect a response and a resolution plan within one business day.

Welcome Calls
In the spirit of doing business the credit union way, your members will receive a friendly welcome call from the myCUmortgage Member Care Team. It’s our way of showing them that we are truly there to help.

The combination of an interactive Servicing Digital plus our Member Care Team is what makes our servicing solution the ideal choice for your members and your credit union. Contact your Credit Union Development Manager Dawn Rudie at 937.956.1125 with questions or to get more information.