Natural Disaster Assistance

Natural Disaster & Pandemic Assistance — We’re Here to Help

Whether it’s a natural disaster or the effects of the COVID-19 pandemic, we are committed to doing everything we can to take care of your mortgage loan servicing needs.

Help with Financial Hardship: We understand that members may be financially impacted due to a natural disaster or the COVID-19 pandemic. We have temporary and long-term options available to help you.

Please contact us for more information in the way that’s most convenient for you:

Email or call our Member Assistance Team

You can email us at [email protected] or call us at 877.912.8006. Our office hours are Monday through Friday from 8:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 1:00 PM ET.

• For those affected by the COVID-19 pandemic, please review the Frequently Asked Questions concerning financial hardship relief options.
• For those affected by a natural disaster, Click Here to view the current list of impacted areas as designated by the Federal Emergency Management Agency (FEMA).

Download a Mortgage Assistance Application

You can request help with your mortgage payments by submitting a Mortgage Assistance Application. A member of the myCUmortgage team will work with you on processing your submitted Mortgage Assistance Application. If you are unable to access the application or have questions, please call us at 877.912.8006.

Download a Mortgage Assistance Application here.