Mortgage Service Transfers

SPEND LESS TIME MANAGING LOANS AND MORE TIME HELPING MEMBERS. WE MAKE IT EASIER TO TRANSFER YOUR MORTGAGE SERVICING.

KEEP YOUR PORTFOLIO. STRENGTHEN YOUR SERVICING.

Originating mortgages is a powerful way to grow your credit union. However, servicing those loans requires specialized expertise, dedicated resources and continuous management throughout the life of the loan. When you transfer servicing to myCUmortgage, your credit union retains ownership of the loan while myCUmortgage manages the day-to-day servicing on your behalf. We’ll guide you through every step of the process so you can focus on growing your mortgage business, member relationships and strategic priorities.

LET US HANDLE THE HEAVY LIFTING.

Our servicing solutions add value to your credit union while reducing the administrative demands on your team.

• Leverage industry-leading technology.
• Maintain ownership of your mortgage portfolio.
• Preserve member relationships through co-branding.
• Access powerful reporting tools and core integration options.
• Reduce operational complexity.

STAY IN FRONT OF YOUR MEMBERS.

When you transfer mortgage servicing to myCUmortgage, you can count on complete visibility, transparency and a servicing experience that reflects your credit union’s brand.

• Clear communication helps members understand the service transfer and minimizes disruption.
• ALL member correspondence is co-branded, so your credit union’s name and brand are always visible at every stage of the mortgage journey.

Our dedicated Member Care Team combines mortgage expertise with empathy-based training to provide compassionate support during life challenges, financial hardships and other important life events.

PROVIDE AN EXCEPTIONAL MEMBER EXPERIENCE.

Our Servicing Digital payment portal provides your members with a convenient, easy-to-use mortgage portal where they can securely view their loan details, make payments, access home and neighborhood insights* and track their home equity so they can discover opportunities to build wealth through homeownership.