If you are a regular reader or subscriber to this blog, you know how I like to draw my analogies and illustrate my ideas using examples from my friends and colleagues here on Earth. I also use my general observations of your planet and its wonderful inhabitants to best relate to you my messages in each post. Using examples from my home planet of a Amicitia would honestly confuse the matter, I believe.
Such is the case for this week’s post. I had the opportunity recently to take part in a conference call with several colleagues. Someone on the call asked one of the others how he was doing. I wasn’t sure as to what was being referred to here, but our colleague willingly shared. Turns out he had a medical procedure which required him to stay off his motility appendages (a.k.a., legs and feet) and use two long metallic rods when mobilization was required. I offered the use of my hover plate, but he declined, fearing he would either decimate it or become the focus of small human children looking for free rides on a flying saucer.
Following the call, he humored my inquisitiveness and my constant desire to learn all I can about your people and planet. As it turns out, the metallic rods, which he called crutches, are just a very small part of the all-encompassing support system designed to help him heal properly and get back to his normal lifestyle. There are teams of medical and rehabilitation experts working with him, tools (in addition to his crutches) to assist in his mobility, online and digital resources to guide him and answer questions, and so much more. He has support before, during and after the entire procedure.
myCUmortgage takes a very similar approach with its partner credit unions as well as with prospective credit unions as they prepare to become great mortgage lenders. At some point early in my residency here at myCUmortgage, I heard someone describe the approach as “soup to nuts.” I am still bewildered by this and many other quirky Earth expressions. While I can learn and study many traditional and basic Earth languages, idioms such as this simply escape me. This alien truly does learn something new every day!
Our support of your credit union mortgage operations and your members begins well before our partnership officially starts. The moment you are in touch with myCUmortgage regarding mortgage lending and loan servicing, our business development experts—Evan and Dawn—are ready to not only answer your questions and provide the information you need to make a decision on a partnership, but they are also prepared to ask YOU some questions and listen carefully to your answers. Their questions are generally geared toward what your credit union and your members need from a mortgage perspective and how myCUmortgage could help. Depending on whether you want myCUmortgage to handle mortgages entirely or share the responsibility, myCUmortgage wants to explore the options.
It’s not a matter of simply determining if we have the tools and resources your credit union needs to become a great mortgage lender. Although that is part of the equation, this process of questioning is to help ensure that your credit union and myCUmortgage share the same goals and values, which is primarily helping more members with homeownership for the life of the loan.
If the credit union and myCUmortgage determine a partnership is perfect to achieve each organization’s goals, the onboarding of the new partner credit union begins. Enter the myCUmortgage Partner Success Managers.
At myCUmortgage, products, technology and servicing solutions are just the beginning. Each partner credit union is paired with a dedicated Partner Success Manager, or PSM, who ensures that you are getting the most out of our partnership. Our dedicated mortgage gurus—Andrew, Bret and Jon—have your back and are constantly looking for more ways to help more members and deliver business success to your credit union. As we’ve stated before, the PSMs are key consultants who provide support, help you reach that next level of mortgage success and turn you into a monster mortgage mover!
As any good credit union mortgage lender knows, the story doesn’t conclude there. After you’ve helped your members attain their dream of homeownership, you want to be sure they are taken care of in your own special credit union way. myCUmortgage wants the same.
Our Member Care Team of experts provides the support and five-star service your members need and deserve, all in the name of your credit union while keeping you front and center with them. myCUmortgage assists members with regular activity like payments and escrow questions but also when “life happens” throughout the life of the loan. They are more than transactional; they are building the relationship on behalf of your credit union.
The biggest difference between myCUmortgage and other servicing providers is our connection with your members and how they are treated. We are very deliberate in bringing in new experts to the team, as they need to have an ideal balance of service and mortgage knowledge. Paired with our comprehensive Servicing Digital portal, the Member Care Team is the ideal support structure your credit union and members need throughout the life of loan and routing your members back to your credit union when they need another home loan.
While I’m highlighting these particular teams, there are myCUmortgage experts ready to assist you every step of the way—from soup to nuts! The only disappointing part for me is that I’m so in the stratosphere about that phrase that I can’t even come up with anything cute or funny to say about it. But I like to leave my readers on a high note, so I’ll go the route of providing a joke, loosely translated from Amicitian to English:
My mom used to feed me alphabet soup when I was a kid. She insisted on me telling everyone that I loved it. I didn’t really. She was just putting words in my mouth.
I know, I know. Queue the trombones…