Do you know what the best types of meetings are? They’re the ones where the chair or leader of the meeting wraps things up early and says, “I’ll give you 15 minutes of your day back.” Sometimes it’s more than 15 minutes, sometimes it’s less—either way, a meeting that ends early gives us the gift of time. And in my humble alien opinion, that gift is greater than a million Amicitian credits!
Each spring, nearly everyone in your country here on Earth observes what you call Daylight Savings Time. This year on Sunday, March 13, Daylight Savings Time kicks in and we “spring ahead” one Earth hour. In other words, the previously mentioned meeting that ended early is now running LONG—an entire hour long! In the words of my friend Mork from Ork, “Shazbot!”
Fortunately for myCUmortgage partner credit unions and their members, there’s always something in the works to create even greater efficiencies and time savings around their mortgage businesses and home loans, respectively. A great example is the introduction of the Servicing Digital platform.
Rolled out this past December, Servicing Digital provides credit union members with fast, simple and seamless access to their loan and home-related information, any time and anywhere. The new platform is designed to heighten the overall member experience, including a responsive web design. So, when you’re trying to look up your mortgage information on your smartphone, the screen will move and readjust to however you’re holding it, vertically or horizontally.
And most importantly, the Servicing Digital platform is co-branded with the information of the partner credit union, showing that myCUmortgage is “at your service” and a partner of your credit union. It’s myCUmortgage’s goal to keep our partner credit unions front and center with their members, and this is just one more way they are accomplishing that.
As with any efficient and effective software platform (not to mention automobiles and spaceships), a key feature of Servicing Digital is the dashboards on the home page:
- Loan Dashboard: The first of three user-friendly dashboards, the Loan Dashboard gives members quick access to all their mortgage loan information, such as balance, amount due, payment history, PMI information (private mortgage insurance) and making a payment, plus so much more that it is too much to list here!
- Home Dashboard: This gives members access to their home’s current valuation and features a calculator for creating “what if” scenarios. It’s a great way to identify potential savings from additional payments, refinancing or recasting their loan.
- Neighborhood Dashboard: By using comprehensive property records, Servicing Digital provides members with valuable neighborhood information, such as recent sales and local school data. Members can also view local demographic information or review the lien and transaction history on the property.
There are a several other cool features and benefits we can talk about, including secure messaging. Members can send a question to myCUmortgage’s Member Care Team and receive a response as quickly as possible during normal business hours. Plus, if they send in a question when the Member Care Team is away, it will be waiting there for a representative once they return. Talk about time savings!
The Servicing Digital platform also refers members back to their credit union for new loan business. As part of the Home Dashboard, a member can see refinancing and home equity loan information. If they are interested in exploring their options, all they do is click the “Let’s Do This” button and the credit union’s information is provided.
I’ve only scratched the surface of the asteroid with the benefits and features of Servicing Digital. To get additional insight from the myCUmortgage experts on this user-friendly platform, visit the Training Smart Room, click on the Webinar Library and head to the Servicing section to watch an excellent overview video. Additionally, direct members to https://www.mycumortgage.com/member-access/ for complete registration instructions that includes a step-by-step video. It would be beneficial for our partner credit unions to watch this as well so that you’re prepared help members with questions.
I was fortunate enough to have first-hand experience with the benefits and features of Servicing Digital this past week when I was helping a friend with his taxes. He needed his year-end mortgage interest and taxes paid so that he could take advantage of itemized deductions. Accessing the information on Servicing Digital was so easy! What I quickly realized, however, was that doing one’s taxes is nearly as complicated as calculating reentry vectors or using quantum physics to calibrate a teleporter.
In what ways do you plan to make up for your lost hour this year, both personally and as part of your credit union mortgage operations? Please share so that we can all make up that lost hour and put a true spring in our steps this March!