Who has looked at the calendar lately and thought to themselves, “How can the month of January already be over?” Granted, we have a few more days, but you must…
Tag: customer service
Mechanized March Madness
I had the opportunity to spend some time in the office the last few days, and I can attest that there was a fever creeping its way through the halls,…
Making Mortgage Miracles in the New Year
Happy New Year to all my credit union mortgage lending friends, followers and colleagues! I sincerely hope your new year has started off on the right tentacle. After spending several…
Would You Like Soup with That?
If you are a regular reader or subscriber to this blog, you know how I like to draw my analogies and illustrate my ideas using examples from my friends and…
Building on the Foundation of Service
Just a few days ago, I was chatting with one of my colleagues at myCUmortgage, someone I work rather closely with. He just moved into a newly built house and…
Pass Me the “Remote”
Fellow credit unions and credit union advocates: The time has come for a change. Our hand has been more-or-less forced by the COVID-19 pandemic that continues to tighten its grasp…